Return & Refund Policy

At zipplykart, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and fair return and refund process.

1. Return Eligibility

To be eligible for a return, your item must:

• Be returned within 3DAYS  of receiving your order.
• Be unused and in its original condition.
• Include all original packaging, accessories, manuals, and tags (if applicable).
• Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a return or refund.

2. How to Start a Return

To request a return, please contact our customer support team with the following details:

• Order Number
• Reason for Return
• Photos or videos (if the item is damaged, defective, or incorrect)

Our team will review your request and provide return instructions if your request is approved.

3. Refund Process

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If your return is approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 72 HOURS after approval.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exchanges

If you received a damaged, defective, or incorrect item, we're happy to offer an exchange, subject to product availability.

To request an exchange, please contact us within 3 DAYS of delivery.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 DAYS of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos or videos of the product
• Photos of the packaging (if applicable)

We'll review your request and arrange a replacement, exchange, or refund where appropriate.

6. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Products showing signs of use or damage caused after delivery.
• Items returned without original packaging or essential components.
• Personalized or customized products.
• Gift cards and digital products (if applicable).
• Clearance or final sale items (if applicable).

7. Return Shipping Costs

• If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping costs.
• If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

8. Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it can no longer be canceled and will be subject to this Return & Refund Policy.

9. Need Help?

If you have any questions regarding returns, refunds, or exchanges, our customer support team is always happy to assist.

Email: zipplykart1921@gmail.com
Business Hours: 10 AM - 8 PM

Thank you for shopping with zipplykart. We appreciate your trust and are committed to making every shopping experience a positive one.